Privacy Policy
Your privacy matters to us at lorimarenthivo
Effective Date: March 22, 2025
About This Policy
lorimarenthivo Financial Services Pty Ltd (ABN 47 123 456 789) operates under Australian Privacy Principles and is committed to protecting your personal information. This policy explains how we collect, use, store and protect your data when you use our financial stress management platform at lorimarenthivo.com.
We're based in Cairns, Queensland, and our services help Australians better manage their financial wellbeing. This policy applies to all interactions you have with our platform, from browsing our resources to participating in our programs.
We never sell your personal information to third parties. Your financial data remains confidential and is used solely to provide you with better financial guidance and support.
Information We Collect
Personal Information
- Contact details including name, email address, phone number, and postal address
- Financial information such as income ranges, expense categories, and debt levels for assessment purposes
- Demographic information including age, employment status, and family circumstances
- Communication preferences and program participation history
Technical Information
When you visit our website, we automatically collect technical data including your IP address, browser type, device information, and website usage patterns. This helps us improve our platform's performance and user experience.
We use cookies and similar technologies to remember your preferences and provide personalized content. You can manage cookie preferences through your browser settings.
How We Use Your Information
Your information helps us provide personalized financial guidance and support services. We analyze your financial situation to recommend appropriate resources and program pathways.
- Delivering personalized financial stress management resources and tools
- Communicating about program updates, educational content, and relevant opportunities
- Conducting research to improve our services and develop new financial wellbeing resources
- Meeting legal and regulatory obligations under Australian financial services requirements
- Protecting against fraud and ensuring platform security
We base our data processing on several legal grounds under Australian Privacy Principles, including consent, legitimate interests in providing financial services, and compliance with regulatory requirements.
Data Sharing and Disclosure
We maintain strict control over your personal information and only share it in specific circumstances that benefit your financial wellbeing or fulfill legal requirements.
Partner Organizations
We work with selected financial counseling services, community organizations, and educational providers to expand our support network. When appropriate, we may share relevant information to ensure you receive comprehensive assistance.
Service Providers
- Technology platforms that host our services and manage data securely
- Communication services for email delivery and program notifications
- Analytics providers who help us understand website performance and user engagement
- Professional services including legal, accounting, and compliance support
All service providers must meet our strict data protection standards and are contractually required to protect your information according to Australian privacy laws.
Your Privacy Rights
Under Australian Privacy Principles, you have important rights regarding your personal information. We're committed to helping you exercise these rights effectively.
- Access your personal information and receive copies of data we hold about you
- Correct inaccurate or outdated information in your profile
- Request deletion of your personal information, subject to legal retention requirements
- Object to certain types of data processing or withdraw consent where applicable
- Receive your data in a portable format for transfer to another service provider
- Lodge complaints with us or the Office of the Australian Information Commissioner
To exercise any of these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and provide clear information about any actions we've taken.
Data Security and Protection
We implement comprehensive security measures to protect your financial and personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Regular security audits and penetration testing by independent experts
- Multi-factor authentication for staff access to systems containing personal data
- Automated monitoring systems that detect and respond to security threats
- Regular software updates and security patches across all systems
Organizational Measures
Our team receives regular privacy training and follows strict protocols for handling personal information. Access to your data is limited to staff members who need it to provide services, and all access is logged and monitored.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and meet legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.
- Financial assessment data: Retained for 7 years to comply with financial services regulations
- Communication records: Kept for 5 years to maintain service quality and resolve disputes
- Website analytics: Anonymized after 2 years and deleted after 5 years
- Marketing preferences: Maintained until you withdraw consent or become inactive for 3 years
When retention periods expire, we securely delete or anonymize your information using industry-standard methods. You can request earlier deletion in many cases, though we may need to retain certain information to meet legal obligations.
Contact Our Privacy Team
Email: privacy@lorimarenthivo.com
Phone: +61407124302
Post: Privacy Officer
lorimarenthivo Financial Services Pty Ltd
2-4 Lake St, Cairns City QLD 4870
Australia
If you're not satisfied with our response to privacy concerns, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or call 1300 363 992.